Provide Hands‑on technical support for Semiconductor’s group machine installation, setup, buy‑off, upgrade, troubleshooting, repairing and preventive maintenance at customers sites both locally and overseas.
Prepare reports which inclusive of service reports and provide feedback on technical issues with regards to machine performance.
To update the Management and other concerned personnel on the activities and progress of the job.
Respond to customer requests to troubleshoot problems and take corrective actions within deadline by communicating and working closely with HQ and Sales Personnel.
Conduct training on proper operation of the machine at customer’s site.
Develop and maintain close relationships with customers.
Assist with ad hoc tasks to support ongoing projects and business needs as assigned by the manager.