Reporting Line & Department

Reporting Line: Service
Department: Service

Line Manager

Service Manager

Matrix Manager(s)

Service Manager

Specific Duties & Responsibilities

• Repair and maintenance of analytical instrumentation
• Perform installation of equipment from delivery to sign-off
• Perform preventative maintenance per maintenance schedule
• Inform appropriate personnel on all problems using escalation procedure
• Maintain manuals
• Submit electronic paperwork timely and accurately
• Maintain excellent communication with Service Manager on all matters
• Keep customers well informed on any open issues
• Manage direct account responsibility with minimal supervision
• Knowledge on Micromeritics instruments will be considered a plus

Impact

• Major impact on customer satisfaction.
• Gr...