Located in Barcelona you support mainly: Catalonia, Valencia, Balearic Islands and the mediterranean coastal places. As part of the Miltenyi Biotec Technical Service team, travels to others cities and places in Spain and Portugal could be needed sometimes, and occasionally international travels.
You are responsible for installation of instrumentation, preventive maintenance activities, system upgrades, and execution of IQ/OQ protocols. Timely execution of corrective maintenance is expected to restore systems to full operational status, including troubleshooting of instrumentation issues at both hardware and software levels.
Management of customer communications (email and telephone) with research and clinical clients, ensuring effective issue resolution and appropriate follow-up to maintain high levels of customer satisfaction.
Preparation of service activities prior to customer visits, including travel arrangements, spare parts ...