HighRes Biosolutions is looking for a Field Service Engineer II or a Senior Field Service Engineer to join our team in the UK.

The Field Service Engineer position at HighRes Biosolutions is the primary role responsible for installation, maintenance, troubleshooting and repair of systems and devices at customer sites. This position is specialized on the hardware aspect of the products, coordinating with the Automation Support Engineer role (Software and configuration-focused) for full coverage support of the products.

Responsibilities

• Troubleshoot, repair, and maintain the full range of HighRes devices, systems, and automation platforms.
• Deploy and calibrate robotic systems at customer sites.
• Provide rapid response to customer support requests; initiating troubleshooting and triage of customer-reported product issues.
• Complete accurate and timely documentation of support case issues, activities, and resolution....