About the job

We’re looking for a Service Engineer based in Birmingham . The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt in a timely manner, and any issues with van stock or training needs will be reported back to the Regional Service Manager.

• Ensure agreed Franke UK Technical Standards and Processes are adhered to
• On call weekend rota for Engineer Technical Assistance and reactive calls (1 every 4 weekends)
• Highlight Technical skills gap.
• Managing stock levels
• Managing customer relations at a site level
• Keeping up to date with all company admin and courses
• Highlight issues where Account Support is required due to ongoing Customer Issues

Requirements

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