We are looking for a talented Field Service Advisor to join our large team in our Wetherill Park branch. In this role, you will be an integral part of the branch Service team, working closely with the Field Service team, other departments, warranty team and the wider business.
You will provide routine support to customers, including end-users, distributors, and/or dealers, seeking information and assistance.
You will make an impact in the following ways:
Assisting service department achieve KPI's
Provide prompt assistance to customers through various media - Multi-Skill/Multi-channel support (Chat/Email/Phone)
Interview customers, take all details and open jobs.
Coordinate and assist workshop scheduling of jobs
Document customer inquiry information within appropriate Cummins systems
Quote repair using the Cummins Operating System.