Our Client, a Medical Research company, is looking for a Field IT Support for their Dallas, TX location.

 

Responsibilities:

• Desktop Support, LAN/WAN, Server Administration, Imaging Systems, Telecom, Instruments:


• Troubleshoot and resolve all Service Center tickets routed to your Assignment Group according to the established SLA.


• Perform IMAC’s all systems as applicable


• Perform maintenance, patches and updates to all systems in a timely manner, according to SOPs


• Maintain up to date knowledge and skills related to changing technology and services provided by Field IT Support


• Provide clear, regular submissions of Management Reports and Metrics that document performance against SLA’s via standard products including HP Service Manager and Clarity


• Contribute to team and client specific short, mid and long term goals


• Assist in inventory management, includ...