·Provide highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems
·Perform continual improvement programmes, parts' overhaul, preventive maintenance, modifications and repair works on equipment
·Serve as company liaison with customer on administrative and technical matters for assigned projects
·Coordinate logistics arrangements and with customer on equipment related matters
·Respond to customers’ complaints, provides time to solutions to resolve customers’ issues
·Monitor the performance of the product, provide regular update report and feedback on customer’s service requests
·Report common complaints of customers to management in order to address the situation for future reference
Requirements