Responsibilities:

Customer Support & Issue Resolution

•Provide on-site and remote technical support to customers

•Troubleshoot equipment, application, and process-related issues

Project Management & Coordination

•Coordinate project activities between customers and internal teams (R&D, Production, Sales)

•Support project timelines, deliverables, and milestones

Technical Training & Enablement

•Conduct technical training sessions for customers and internal stakeholders

•Prepare training materials, user manuals, and application guides

Market Research & Feedback

•Gather customer feedback on product performance and requirements

•Provide insights to internal teams for product improvement and development

•Monitor industry trends and competitor activities

Customer-Side Sample Testing

•Support and conduct sample testing at customer sites

•Anal...