Drive customer success with FICO as a Customer Success Specialist focused on enhancing client relationships within Canada's major banks. Your skills will ensure customer satisfaction and strategic growth.
This role requires deep engagement with clients, leveraging FICO's analytical solutions to facilitate renewals, upselling, and overall client satisfaction. You’ll proactively manage relationships, ensuring alignment with customer objectives and driving value-based outcomes. Collaborating with Account Managers, your efforts will emphasize building trust and enhancing the client's journey with FICO's offerings.
Key Responsibilities:
• Act as primary contact to drive client relationship management
• Oversee seamless customer onboarding and implementation
• Identify upsell/cross-sell opportunities within client portfolios
• Manage renewal processes and contract negotiations
• Maintain engagement across customer business units
Requirements:
• Bachelor’s degree or...