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Female Operations Supervisor

Company

Happy Helpers

Location

dubai, dubai

Type

Full-time

Responsibilities
  • Supervise and manage a team of 50 female staff including nannies, babysitters, and housekeepers.
  • Oversee and support a customer service team of 3‑5 members, ensuring efficient handling of inquiries and bookings.
  • Manage a team of 8‑10 drivers to ensure smooth transportation scheduling for staff pickups and drop-offs.
  • Conduct regular team meetings, training sessions, and performance reviews.
  • Develop and manage daily staff scheduling for service appointments and transportation logistics.
  • Monitor and adjust schedules to ensure optimal resource allocation and minimal disruptions.
  • Address operational challenges, including last‑minute rescheduling or service changes.
  • Ensure efficient handling of client bookings, requests, and complaints.
  • Oversee CRM and online systems to manage staff assignments, client information, and payments.
  • Maintain high service standards by addressing client...

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