Your day to day

• Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed and recommend revisions.
• Maintain at all times the highest standards of social skills.
• Recommend or initiate any HR related actions where needed.

Guest Experience

• Answer telephones and give information to callers, take messages or transfer calls to appropriate individuals.
• Greet visitors and colleagues, handle their inquiries, and direct them to the appropriate persons according to their needs.
• Locate and attach appropriate files to incoming correspondence requiring replies.
• Open, read, route and distribute incoming mail and other material, and prepare answers to routine letter.
• Effectively carry out service recoveries or charge our colleagues to do so to ensure guest’s satisfaction.

Responsible Business

• Opera...