Description

A Temporary employee in the Rest of Africa business.

JOB SUMMARY

Working closely with the Assistant Manager Collections, the job holder will ensure that ALL digital loans approved and disbursed are fully repaid as stipulated in the terms and conditions to prevent loss to the institution due to prompt non-repayment and support Bank to minimize risks. He/she will have specific emphasis on Collection of 1-30 DPD loans with the main aim of ensuring minimal provisions and lowest graduation to NPL.

KEY TASKS AND RESPONSIBILITIES ​

KEY MEASURABLE GOALS

Number of customer contacts made per day.

Promise-to-pay conversion rate and Promise-kept rate.

Reduction of accounts progressing into higher delinquency buckets.

Accuracy and completeness of account records.

Compliance with collection procedures and quality standards.

KEY RESPONSIBILITIES...