Our Client, a Large Municipal Health Care System company, is looking for a Facility Payroll Ambassador for their New York, NY location.

 

Responsibilities:

• Provide professional and quality customer service to employees through adherence to the department’s scripts, and in compliance with corporate policies and procedures


• Resolved employee inquiries utilizing system tools, reports and policies and procedures


• Identify and escalate complex issues and provide follow-up/ closure 


• Create and maintain Service Now tickets to ensure efficient handling and prompt response of escalated inquiries


• Complete payroll and timekeeping related forms


• Guide employees through troubleshooting and navigation assistance with ESS, MSS and ERC webpages


• Collaborate with all areas of Payroll and HR to resolve employee issues


• Provide coverage for Payroll Shared Services Call C...