Role Purpose

Provide specialized administrative and operational support to the Facilities Management team, serving as the central point for maintenance workflows, financial procurement, and regulatory compliance. Ensure smooth operations across a multi‑asset portfolio, maintain accurate data, and deliver excellent service to tenants while protecting assets and optimizing Net Operating Income.

Key Responsibilities

1. Helpdesk & Maintenance Coordination

• Serve as the primary contact for all maintenance queries (phone, email, portal).
• Triage issues: emergency, routine, and tenant‑responsible.
• Create and assign Job Cards in property management/CAFM systems to approved vendors.
• Monitor service levels and elevate non‑performance to the Facilities Manager.
• Keep tenants informed on job status and provide 48 hours’ notice for planned maintenance.

2. Financial Administration & Procurement