Brief Summary
Join a dynamic logistics team committed to providing exceptional customer service and support in a fast-paced environment. Contribute to seamless shipment operations and enhance client satisfaction through effective communication and problem-solving. Responsibilities
Manage daily customer service interactions via calls and emails with urgency and professionalism. Verify customer documentation related to physical cargo and export permit declarations. Coordinate daily email bookings by liaising with traffic for cargo collection, freight management for flight booking, and operation teams for shipment execution. Prepare required daily and monthly reports for customers and destination counterparts. Generate monthly billing reports and ensure the accuracy of billings sent to customers. Collaborate with various departments and international counterparts to address and resolve customer concerns promptly. Provide operational support during weekends, public holidays, and outs...