Manage the export process from start to finish, working with the Export Executive in supporting the Export Sales Manager.
Responsible for preparing export documentation including letters of credit, bills of lading, air waybills, and other export compliance documents needed to successfully ship and clear international orders.
Communicate to customers on information about rates, shipping options and timelines.
Develop and maintain effective working relationships with distributors and overseas customers.
Evaluate issues and disputes related to customs, logistics and damaged items, and inform customers about the cause of shipment delays.
Ensure cost-effective rates with service providers to ensure maximum profitability.