Join a dynamic team as an Insurance Representative dedicated to enhancing broker support and managing underwriting inquiries. Deliver high-quality service while ensuring compliance in a hybrid work model.
In this pivotal role, you will handle a range of broker inquiries concerning underwriting, billing, and policy changes. Your responsibilities will include processing transactions not enabled by self-service and providing educational guidance to brokers, ensuring all workflows are adhered to per established guidelines. Utilizing your problem-solving skills, you'll categorize and triage cases, effectively collaborating with other teams for escalated issues.
Key Responsibilities:
• Assist brokers with various insurance inquiries and support
• Process complex transactions following guideline compliance
• Manage incoming cases in the policy management system
• Educate brokers on processes and procedural changes
• Escalate high-complexity cases to specialists as needed<...