Take charge of incident management and application support as an Expert Application Support Specialist. Ensure operational stability, timely resolutions, and compliance with service standards in this impactful role.

As a key player in our IT landscape, you will apply your extensive experience in managing incidents and liaising with various stakeholders. This role demands 5-7 years of experience and a solid understanding of SAS programming, mainframe technologies, and data processing. Your strategic insight will be crucial in enhancing the overall performance of applications.

Key Responsibilities:
• Directly manage incident resolution and escalate issues as needed
• Schedule and execute change management processes effectively
• Collaborate on new application packaging and releases
• Conduct technical analyses for ongoing system enhancements
• Ensure high-quality support for production environments

Requirements:
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