Receive call/digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/laptop/tablet/other related devices).
Determine the problem and provide a technical resolution within the contact or by dispatching for service.
Resolve the cases from end to end, make follow up and regularly update the customers on the case progress.
Always strive to meet and exceed customers’ needs and expectations.
Stay abreast of new process and product release by reading updates, studying product descriptions and participating in team meetings, trainings, forums and discussions.
Provide feedback to the Team Leaders/CC manager for any opportunities on improvement.
Demonstrate the required maturity to work from home/remotely under minimum supervision.
Requirements for the Role
Degree, Diploma or an equivalent professional qu...