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Executive - Technical Support

Company

Scicom

Location

Kuala Lumpur, Federal Territory of Kuala Lumpur

Type

Full Time

Job Description

Job Description:

  • Respond to incoming calls/chats/emails promptly and professionally and initiate outbound calls when required.
  • Escalate intricate issues or complaints to higher-level support or supervisors as needed.
  • Develop and retain a profound understanding of the company's products, services, and policies.
  • Aid customers in product usage and troubleshoot any related issues.
  • Accurately document customer interactions in the company's database or CRM system.
  • Uphold high-quality service standards to ensure and enhance customer satisfaction.

    • Responsibilities:

  • Minimum Degree in IT or any related field (hardware).
  • Preferably 1 years’ experience in the call center industry (inbound), a similar role is an advantage.
  • Working experience in any technical related fields is an added advantage.
  • Excellent command of spoken and written Bahasa Malaysia & English.
  • F...

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