Manage the delivery and measurement of guest and internal department requests such as ad-hoc breakdown consistent with the company’s core service and standards and brand attribute
Direct the technicians on urgent repair works in accordance with sound engineering practices and occupational health and safety regulations; ensure that all records of maintenance and testing are kept
Manage daily rooms return rate to meet business needs
Close and fill up Maximo job chit as required
Preventive Maintenance
Manage and carry out hotel guest rooms and corridor maintenance program for all finishes, fit‑outs, and furniture
Advocate improvement on work processes and areas to achieve excellent customer services to hotel guestrooms, improving the maintenance standard and efficiency of the Hotel Facilities operation team