Achieves the assigned quarterly targets set by the Management
Performs issuance of complimentary items (gifts, transportation, food and beverage, and/or rooms) while adhering to the room and complimentary approver and allowable transaction amount matrix
Addresses inquiries and concerns that require attention beyond the scope of the Host
Conducts regular inspections of the gaming floor to ensure the Host - Business Development delivers personalized customer service to local patrons while ensuring a comfortable and hassle-free experience during their stay or visit to the property
Processes accurate transactions in HALo (House Advantage Loyalty System), including but not limited to membership sign-ups, redemptions, and complimentary issuances to local High-Value Patrons (HVPs)
Conducts spot audits on tasks performed by the Host - Business Development to ensure accuracy a...