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Executive, Guest Service (Perm night)

Company

Ascott International Management Pte Ltd

Location

Singapore, Singapore

Type

Full time

Job Description

  • Assist residents with check-in and check-out procedures
  • Make and confirm reservations
  • Respond to all queries through walk-ins, emails, calls and assist with requests.
  • Handle cash floats throughout your night shift and ensure all floats are balanced at the end of each shift
  • Verify revenue from all sources and follow up on any discrepancies in reports
  • Account for all financial transactions at the front desk accurately during your shift
  • Handle end-of-day bookkeeping, auditing and account reconciliation
  • Handle and record residents’ complaints, feedback and perform the appropriate service recovery.
  • Perform end-of-day procedures and produce daily reports
  • Perform related tasks as assigned

    • Benefits


  • Flexible benefits with comprehensive medical coverage for self and family
  • Training and development opportunities
  • Subsidised rates at Ascott serviced residences...

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