Manage and review fraud alerts generated by multiple monitoring systems across all banking segments, and liaise with law enforcement and relevant authorities as required.
Provide 24/7 fraud monitoring support to enable early detection, prevention, and mitigation of fraudulent activities across the bank’s products and services.
Monitor, analyze, and investigate fraud alerts using internal and scheme-based tools for card transactions (Issuing, Acquiring, and ATM) as well as e‑payment transactions.
Conduct transaction verification and customer confirmation calls to validate suspicious activities.
Maintain and manage whitelist parameters to minimize false positives while ensuring effective fraud detection.
Handle customer-reported cases of unauthorized or suspicious transactions in accordance with internal procedures and regulatory requirements.
Respond promptly to urgent requests from the Commercial ...