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Executive – Customer support

Company

RAPSYS TECHNOLOGIES PTE. LTD.

Location

, , malaysia, , , malaysia

Type

Full-time

Pay: 2,000.00 (MYR) - 10,000.00 (MYR) per month

Job description:

Job Scope / Responsibilities

  • Handle inquiries and support requests from customers in Japan who are using our client’s services.
  • Provide support via phone calls and online chat channels in Japanese (and English if bilingual).
  • Identify customer issues, provide accurate information, and guide them on solutions based on processes and SOPs.
  • Maintain high levels of customer satisfaction by delivering prompt, professional and quality customer service responses.
  • Update internal systems / CRM with customer interaction details.
  • Coordinate with internal teams when escalation is required.
  • Comply with service KPIs, deadlines, and quality standards.

Requirements

  • Proficiency in Japanese (Native-level or JLPT N2/N1 preferred).
  • English communication ability will be an added advantage (for bilin...

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