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Executive Customer Service (English & Bahasa Malaysia)

Company

Scicom

Location

Kuala Lumpur, Federal Territory of Kuala Lumpur

Type

Full Time

Job Description

The Responsibilities of the Role: -

  • Assist customers with product selection,
  • Answers basic questions and suggests various product options that are available.
  • Managing customer complaints and escalations.
  • Managing of refunds requests.
  • Input customer interaction, problems into the Customer Relationship Manager (CRM).
  • Participate fully in the team, taking part in regular team meetings and giving feedback and ideas to colleagues and management.
  • Manage and attempt to resolve any complaints directed to the contact center.
  • Escalate any queries or unresolved issues which cannot be completed within the agreed procedures.
  • Work on agreed productivity and quality standards and any KPIs as provided by Management.
  • Ensure a comprehensive understanding of all standards of performance including business protocol and comply with policies and procedures.

    • The Requirements fo...

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