Pre-Transaction Checks (PTC) Consultant - Job Responsibilities

The incumbent is responsible to meet the requirements of documentation review and survey calls and/or email for non‑regulatory survey activities under the Pre‑Transaction Checks Team. It supports the delivery of pre‑ and post‑transaction checks at a departmental and organizational level.

Key Performance Indicators (KPIs)

• Financial – Ensure the team achieves Service Level Agreements (SLAs) and maintains cost‑effective management.
• Customer – Plan and organize Contact Center (CC) activities to meet and exceed customer standards and expectations.
• Operational Performance – Satisfy customers and shareholders, excelling in business processes.
• People – Achieve our goals and contribute to organizational learning and innovation.

Key Accountabilities and Responsibilities

• Average Handling Time
• Attendance
• Punctuality...