Provide superior customer service to walk‑in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping results.
Carry clear targets for specific products – CASA and FD book growth and account opening, cross‑selling of PL, Credit Cards, Portfolio Sales, ASBF funding and any other product as deemed fit for Branch Ops.
Learn and use i‑Pads/other devices (if applicable to branch) for customer service/ cross‑selling.
Perform Meeter‑Greeter/Navigator role on a rotational basis / as applicable.
Assist in calling up customers for service / sales interactions.
Step out of the branch to meet customers for service / sales discussions occasionally / as applicable.
Support the bank’s Digital Transformation initiatives including Connect penetration and OTC transaction migration.
Accept assignments as required to maintain adequate st...