To support the day-to-day operations and service excellence of Taylor’s Academic Language and Knowledge Hub ( ’s) by ensuring that peer assisted academic language support is delivered consistently, proficiently, and effectively. The role coordinates an integrated support pathway for students in speaking, presentation skills, academic writing, and referencing, and ensures that service delivery is aligned to institutional student experience priorities, operational governance requirements, and agreed stakeholder expectations across SGSL, Library, Facilities, and ICT.
KEY RESULT AREAS / RESPONSIBILITIES
Service operations and student experience delivery
Coordinate daily service operations for the Hub including opening readiness, on-site service flow, and student support.
Administer scheduling for peer coaching and confidence building programmes, including managing session timetables, capacity allocation, and peak period adjustments.
Support delivery of coaching and conf...