Overview

Providing a positive customer experience by being helpful and sensitive to customer needs, expectations and providing product solutions. You will direct customers to the correct channel (e-Channels and Self Service) while adhering to policy and process.

Key Responsibilities

• Deliver compliant sales and service solutions to walk‑in and existing customers in a high‑volume service environment.
• Engage customers in a positive and professional manner, living up to the brand promise of “How can we help you?” at all times.
• Understand customer needs and identify, sell, and cross‑sell products aligned to those needs, offering appropriate banking and financial solutions.
• Educate customers on the correct banking platforms suited to their needs and proactively migrate them to digital, e‑Channels and self‑service platforms.
• Complete transactions above set benchmarks while delivering exceptional service.
• Manage l...