As a Collections Supervisor, you will be responsible for managing the day-to-day collections operations. 
Ensure clients are receiving their bills and are remitting payments in accordance with specified terms.
You will interact with clients as needed and work to continuously improve our collections process. As the Supervisor, you will be required to manage your team’s portfolio, prioritize debt issues as well as escalate issues as needed. You will also be responsible for the daily, weekly and month end reporting tasks as well as providing regular updates to the Management team as well as the business. 

Performance Objectives: Clients 
• Use a combination of communication tools, primarily telephone and e-mail, to contact clients to discuss outstanding debt issues. 
• Utilising a combination of defined processes, case history and judgement, make decisions on next course of action, on a client-by-client basis. 
• Investigate and resolve occurrences of unal...