EUC & Backend Support

Company

Encora Technologies Pte Ltd

Location

singapore, singapore

Type

Full-time

            End User Computing (EUC) Support – 60%  Provide on-site and remote technical support for end-user devices (desktops, laptops, mobile devices, 
Installation and configuration of operating systems and software for PC 
Provide support for users and various clients 
Diagnose and Resolve Hardware and Software issues 
Assist users on operating system, email and software related issues 
Install and support network and printers 
Install and support Antivirus 
Coordinate with equipment and 3rd party vendors to resolve problems requests 
Ensure cases and service requests are resolved within SLA 
Constant improvement on current practices to streamline processes requirement 
Strong hardware and software knowledge 
 Backend System Support – 40%  Provide backend system support such as backup, firewall, network, enterprise antivirus, email, AD, etc. 
Coordinate...
        

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EUC & Backend Support

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