Overview
GovCIO is seeking a motivated, career and customer-oriented ESD Technician III (Senior) to join our team in Doral, FL.
Responsibilities
Responsibilities include but are not limited to:
Provide expert-level and strategic technical support to end users, resolving highly complex hardware, software, and network issues that often require in-depth analysis and specialized knowledgeServe as a primary escalation point for mid and Junior Technicians, providing advanced mentorship, technical guidance, and leadership in resolving challenging incidentsProactively identify, analyze, and resolve potential systemic problems, implementing long-term solutions to minimize disruptions to critical business operationsLead the development and maintenance of comprehensive knowledgebase articles, advanced troubleshooting guides, and specialized training materialsLead and manage small-to-medium-sized projects and initiatives...