Overview

To ensure escrow accounts are accurate, property taxes are paid on time, and insurance coverage stays compliant—all while helping members feel confident and informed. Safeguard compliance with federal, state, investor, and organizational standards, minimizing risk and financial exposure. Monitor escrow balances, validate tax and insurance disbursements, and deliver exceptional member support. This role thrives on accuracy, timeliness, and collaboration, with work performed under moderate supervision and guided by Service Level Agreements (SLAs).

Responsibilities


+ Interpret and apply complex guidelines, regulations, and procedures to ensure compliance and accuracy including assisting in audit responses

+ Collaborate and communicate with members, internal teams, and vendors through written and verbal channels to streamline workflows and improve operational efficiency, leveraging strong communication and interpersonal skills

+ Pr...