Escalations Quality Analyst - SeaMoney Credit

Monee Manila, National Capital Region, Philippines

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Escalations Quality Analyst - SeaMoney Credit

Monee Manila, National Capital Region, Philippines

1 week ago Be among the first 25 applicants

Join to apply for the Escalations Quality Analyst - SeaMoney Credit role at Monee

• Monitor and prioritize escalated customer complaints, product defects, or service issues.
• Analyze patterns in escalated issues to detect recurring problems or areas for improvement.
• Provide feedback to development or product teams regarding quality issues or improvements needed based on escalated cases.
• Audit cases for high-impact customer issues and conduct RCA for comp...