As an Application Expert Support based in our Support Centre in Monterrey, Mexico, you will provide technical support via phone, email, and fax. You will be responsible for responding to client calls professionally, providing appropriate solutions and advice, and ensuring service quality levels are maintained.
Responsibilities - Respond to client calls in a professional manner, providing appropriate solutions and advice.
- Interact with clients in performing complex testing, support and troubleshooting technical functions remotely.
- Ensure service quality levels are maintained and adhered to.
- Ensure all issues are handled in a timely manner.
- Review outstanding issues, ensuring clients are kept informed of progress.
- Attend relevant Epicor product training courses, in line with our internal certification scheme.
Qualifications - Degree in Finance/Accounting, IT/Systems, or Manufacturing/Supp...