TEKsystems is seeking an Enterprise Service Desk Specialist to support a federal customer on site in New Orleans, LA. Qualified candidates must have an active Secret clearance and an active CompTIA Security+ certification.
Responsibilities (fall into 3 categories):
1.) Tier 1 Support:

+ Serve as the initial point of contact for IT-related problems.

+ Provide phone and online support to users.

+ Perform troubleshooting and resolve technical issues.

+ Follow escalation protocols as necessary.

2.) Health and Status Monitoring:

+ Monitor the health and status of the networks.

+ Document and communicate outage information to co-workers and customers.

3.)Ticket Management:

+ Execute scripts.

+ Open and close tickets.

+ Correlate events and incidents for management of Information Technology (IT) services.

Common Tasks Could include:
Password resets within Active Directory, Inte...