Job Description The Enterprise Program Coordinator (EPC) is a key role in delivering Agilent Enterprise Solutions to our customers. They are the primary day-to-day operational contact with the customer for all of their program needs. The EPCs objective is to deliver a consistently differentiated customer experience and ensure operational excellence for programs/projects assigned to them.
The EPC coordinates all scheduled and reactive/unplanned services for the customer, working with internal and external partners in the process. They ensure that customer inquiries are directed to the appropriate parties internally/externally, and addressed in a timely manner. EPCs regularly work with cross-functional teams to define customer challenges, develop solutions, and implement them in daily operations. Onsite Enterprise Program Coordinators will be integrated directly into the customer day-to-day operations and become part of the onsite team. They will provide additional value by being phys...