Overview The Quality Assurance (QA) Specialist is responsible for analyzing the efficiency and effectiveness of individual case analysts. They review cases, emails, and recorded telephonic interactions to evaluate compliance with standardized process requirements. Based on the review, the specialist provides a concise written analysis of the work along with feedback and coaching recommendations to improve program performance.
Key Responsibilities Analyze case analysts’ work for efficiency and effectiveness; review cases, emails, recorded calls; evaluate compliance with process requirements; discern soft skills and clear communication; provide written analysis and coaching recommendations.
Required Minimum Qualifications Bachelor’s degree or equivalent, or 4 years of relevant experience in lieu of degree.
Experience following defined processes.
Must be a U.S. citizen.
Preferred Qualifications Experience with CMS’s 1095‑A.
Advanced proficiency with Microsoft Office (Sha...