Elevate your career in customer service with a top Online Travel Agency (OTA) located in Jakarta! We're looking for a skilled English Customer Service Agent to deliver an omnichannel to our European and US travelers, handling everything from flights to hotel accommodations. If you excel in English communication and are ready for a fulfilling role with night shifts, we encourage you to apply!

Role Overview:

• Provide Omnichannel to customers from Europe and the US, addressing travel-related questions.
• Manage and process reservations, including flights and hotel bookings.
• Efficiently handle booking changes and cancellations.
• Resolve customer issues and provide exceptional solutions for a seamless travel experience.
• Ensure high customer satisfaction and service quality.

What You Need:

• Proficiency in English (B2 level above) both written and spoken.