**What you’ll do:**

**What you’ll do:**

The Technical Support Engineer is responsible for delivering pre‑sale and post‑sale technical support and executing model request services for Eaton’s Brightlayer digital platforms and related solutions.
This role supports global customers by translating customer requirements into accurate digital models, troubleshooting configuration and connectivity issues, and ensuring timely resolution of technical requests. The position works closely with customers, partners, and cross‑functional teams including product, engineering, drawing, and operations, while consistently meeting SLA, quality, and customer satisfaction objectives.

1. Execute model requests involving rack layouts, component identification, port mapping, communication protocols, and network configurations.
2. Validate, consolidate, and analyze customer inputs to create accurate and reliable digital models.
3. Interpret drawing requirements, dimensions, ...