+ Determines project scope, develops a preliminary plan of investigation, and determines project specifications such as cost, time, and sample requirements by analyzing client input, available supplemental data, and product construction.

+ Projects may include travel to conduct or witness tests at client sites. Initiates communication with clients to promote and explain the benefits of new and existing services.

+ Follows up on contacts from clients.

+ Communicates with clients to discuss technical issues, explain UL procedures and requirements, convey project cost, and negotiate completion date and sample requirements.

+ Acts to address client concerns and to resolve client issues.

+ Provides technical assistance to clients in reference to product inspection and follow-up services.

+ Establishes appropriate test programs by reviewing files and manufacturer's information, examining samples, and applying UL requirements.
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