Role Overview
We are seeking an Industrial Engineer professional who can drive performance excellence through strong planning, KPI analysis, and data‑driven decision‑making. This role is critical in supporting FedEx’s productivity, service quality, and customer experience across Australasia.
Key Responsibilities
Develop and execute operational plans and programs, leading end‑to‑end KPI analysis across manpower, systems, and compliance to identify root causes, improve performance, and uncover revenue opportunities.Build and maintain operating planning tools; review volume forecasts and manpower requirements to meet service, productivity, and cost‑efficiency targets.Own and update best‑practice documentation, ensuring processes reflect new methods, technologies, and operational standards.Analyze operational KPIs to identify trends, diagnose issues, and translate insights into actionable recommendations that deliver measurable...