Overview

Handle IT incidents and Service Request raised by Infineon users worldwide.

Job Description

In your new role you will:

• Handle IT incidents and Service Request raised by Infineon users worldwide.
• Handle contacts via 3 end-user channels: Calls, chats and web tickets.
• Be responsible for the content and releasing of IT Information news.
• Be accountable for all content used in support tooling (E.g. Knowledge database, self-service portal etc.)
• Participate and drive continuous improvement initiatives and collaborations with 2nd level IT.
• Perform any additional tasks, topics, project as and when advised by Service Desk Management.

Your Profile

You are best equipped for this task if you have:

• Good proficiency in English and Bahasa Melayu as it is compulsory.
• Proficiency in Mandarin as it is compulsory if required, German language is an adde...