Take on a vital role as a Customer Support Engineer, overseeing engine maintenance communications across an extensive MRO network. Your focus will be on ensuring clear and timely updates regarding engine status and progress for various stakeholders.
This multifaceted position requires strong coordination skills to connect Technical Product Managers, shop teams, and customers. You will be responsible for monitoring engine progress and addressing deviations while translating complex technical updates into easily digestible information for various audiences. A background in aircraft engineering and maintenance cycles is essential.
Key Responsibilities:
• Ensure accurate visibility of engine maintenance status
• Monitor and report on maintenance event timelines
• Collaborate with technical teams on engine updates
• Communicate findings and delays effectively
• Support customer reporting with detailed engine updates
Requirements:
• Experience with aircraft engines...