Job Overview
We are looking for freelance EUC L1 / Smart Hands Support Engineers to provide on demand onsite IT support for customer location. This is a ticket-based and dispatch support role, ideal for independent IT field engineers.
Key Responsibilities
- Provide onsite Smart Hands and L1 EUC support.
- Troubleshoot desktops, laptops, printers, and peripheral devices.
- Perform hardware installation, replacement, and basic break/fix activities.
- Support IMACD tasks (Install, Move, Add, Change, Dispose).
- Assist with network connectivity and basic cabling tasks.
- Provide remote hands support for senior technical teams.
- Update tickets, document work performed, and share site reports/photos when required.
- Coordinate with remote support teams and follow project SOPs.
Required Skills