Provide support for IT troubleshooting end-to-end including service levels monitoring of both internal and outsourced IT service partners.
Manage processes and data to meet the quality service and customer satisfaction standards.
Collate, analyse and maintain data records for service standards tracking, dashboard reporting, audit and governance.
Manage IT assets including storage and accounting of the laptops, coordination with partners for stocktake, maintenance, and top-up of centralised asset pool.
Manage IT hardware tokens such as IT cards including collection, destruction, and distribution of cards to users.
Manage IT accounts including coordinating with service partners for account creation, updates, enabling/disabling, deletion in accordance to prevailing IT and security policies.
Manage IT provisioning and IT induction on new hires first day of work to issue them IT devices and ori...