JOB DESCRIPTION

Responsibilities

• Provide Technical/Clinical Assistance with the Epic Systems
  • Troubleshooting system issues: Diagnosing and resolving problems related to Epic modules (e.g., EpicCare, Radiant, Willow, etc.).
  • Supporting clinical users: Assisting physicians, nurses, and other healthcare staff with system navigation, order entry, documentation, and reporting.
  • Workflow optimization: Collaborating with clinical teams to ensure Epic supports efficient and accurate clinical workflows.
  • Training and guidance: Offering just-in-time training or refresher sessions to end users on Epic features and best practices.
• Perform Thorough Functional and Technical Reviews via ServiceNow Tickets and Hotline and Provide Guidelines to End Users
• Delegate Tasks/Ticket Assignment to the Rest of the Offshore Team
• Prepare Weekly Performance Report

Professional & Technic...