Please note this role is a 6-month fixed term contract.
Working pattern
This role is suited to someone who is comfortable working in a retail-facing environment and can offer flexibility around operational needs.
Hybrid working with at least 3 days per week in the officeWednesday is the team anchor dayDuring the first 6 weeks, training will be office-based 5 days per weekCore shift patterns are typically 8am–4pm, 9am–5pm or 10am–6pmYou’ll need flexibility for late nights on either a Tuesday or Thursday, approximately 1 in every 6 weeksWeekend working is expected up to every other weekend, depending on rota and business needWhat you’ll do
Your key accountabilities will include:
Provide expert policy advice and coaching to line managers and BIG representatives via telephone, supporting confident and fair decision-makingDeliver an outstanding customer experience by meeting key s...